Terms and Conditions
This terms and conditions govern the uses of the services made available on or
through https://homemistri.in/ a unit of Serve India enterprises platforms (collectively, the
"Platform" and individually, the "Services") is subject to these terms and conditions ("Terms").
The Supplemental Terms and the Privacy Policy are essential components of these Terms. The
Supplemental Terms will take precedence over these Terms if there is a discrepancy with
regard to the relevant Services.
The Terms are an agreement between Serve India enterprises , a business registered under the
Companies Act of 2013, ("Serve India enterprises", "we", "us", or "our"), and you, a user of the
Services, or any other business that reserves Pro Services (described below) on behalf of end-
users ("you" or "Customer"). You affirm and warrant that you have the requisite power and
authority to agree to and be bound by these Terms by your use of the Services. If you speak on
behalf of another person, you affirm and guarantee that you have the legal right to bind that
person to these Terms.
By utilizing the Services, you acknowledge and agree that you have read, comprehend, and are
bound by these Terms, as they may be updated from time to time, and that you will abide by
their guidelines. These Terms expressly supersede any earlier written agreements with you.
Please refrain from using the Services if you do not agree with these Terms or meet the
qualifications outlined below.
1. Services
- The offering of the Platform, which enables you to book various home-based services with unaffiliated third-party service providers, is one of the Services ("Service Professionals"). Serve India enterprises handles the payment transfers to Service Professionals for the services they provide to you as part of the Services and collects payments on their behalf.
- "Pro Services" refers to the services provided by Service Professionals. The Pro Services are excluded from the definition of "Services." Serve India enterprises is not in charge of or liable for providing the Pro Services. The Pro Services that Service Professionals offer or otherwise supply through the Platform are their responsibility and are subject to their liability. Service Professionals are not employees of Serve India enterprises or its affiliates, nor are they its agents, contractors, or partners. Service Professionals are unable to bind or speak for Serve India enterprises.
- Unless otherwise specified in line with the terms of a separate agreement, the Platform is
solely for your personal and noncommercial use. Please be aware that the Platform is only
meant to be used in India. You consent to be regarded to have accepted the Serve India
enterprises terms and conditions relevant to that legal jurisdiction if you use the Services or Pro
Services from a location outside of India.
- The Services are offered under a number of brands that Serve India enterprises and its
affiliates hold or have other rights to use.
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The capacity of Serve India enterprises to send you text messages, emails, or WhatsApp
messages is an important aspect of the Services, including in connection with your bookings,
how you use the Services, or as part of its promotional and marketing initiatives. The capacity of
Serve India enterprises to offer the Services (or a portion of the Services) to you may be
impacted by your decision to opt out of receiving these text messages, but you accept and
acknowledge that this may happen by emailing us or through the in-Platform settings.
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You hereby agree to comply with any requests for identity documentation that may be made
in order for you to use the Services or the Pro Services. You might be unable to use the
Services or Pro Services if you don't abide by this request.
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Serve India enterprises Credits:
- (i) Subject to any additional conditions that may apply to a promotional code, Serve India
enterprises may, in its sole discretion, provide promotional codes that can be redeemed
for credits, additional features or perks associated with the Services, and/or Pro
Services. ("Serve India enterprises Credits").
- (ii) You acknowledge that (i) you will use Serve India enterprises Credits lawfully and
only for the purposes indicated by them, (ii) you won't duplicate, sell, or transfer Serve
India enterprises Credits in any way (including by disclosing their codes on a public
forum), and (iii) you won't do so without first receiving Serve India enterprises express
prior approval. Serve India enterprises Credits are not redeemable for cash, they may be
disabled at any time for any reason without incurring any liability to you, and they may
expire before you can use them.
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(iii) Only some users may receive Serve India enterprises Credits from Serve India
enterprises at its sole discretion, which could lead to different prices being charged for
the same or comparable services obtained by other users.
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(iv) If serve India enterprises reasonably determines or believes that the use or
redemption of the Serve India enterprises Credits was incorrect, fraudulent, unlawful, or
in violation of the applicable serve India enterprises Credit terms or these Terms, Serve
India enterprises reserves the right to withhold or deduct credits or other features or
benefits obtained through the use of Serve India enterprises Credits, by you or any other
user.
2. Account Creation
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You will need to register for an account on the Platform in order to use the Services
("Account"). You might need to provide some information for this Account, including but not
limited to your phone number. You must be at least 18 years old in order to create an account.
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You guarantee that all information provided in connection with your Account is accurate and
true and will continue to be so. In the event that any of these details change or are modified, you
agree to immediately update your information on the Platform.
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You agree to immediately notify us of any disclosure, unauthorized use, or other security
breach relating to your Account. You are solely responsible for maintaining the security and
confidentiality of your Account.
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You are responsible and liable for all actions that are taken through your Account, including
those taken by other parties. Any unauthorized access to your Account shall not subject us to
liability.
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You consent to hear from us regarding (i) payment requests, (ii) general information about
us and the Services, (iii) special deals and offers from us and our third-party partners, and
(iv)any other issues pertaining to the Services.
3. User Content
- A user who has registered for an account with us may post, upload, publish, display,
transmit, or submit comments, reviews, recommendations, feedback, ideas, or other content on
or through our platform (hereafter referred to as "User Content").
- We may ask you for evaluations about Service Professionals as part of the efficient delivery
of the Services and for quality control purposes, and you agree and recognize that Service
Professionals may give us reviews about you. In relation to the reviews, you may not
deliberately present any false, incorrect, or misleading information. We will utilize reviews to
evaluate the platform's quality and to decide if customers and service professionals are
appropriate users. We reserve the right to terminate your registration and remove you from our
Platform if we decide, in our sole discretion, that you are not an appropriate user.
- You hereby grant us a non-exclusive, worldwide, perpetual, irrevocable, transferable, sub-
licensable, and royalty-free license to (i) use, publish, display, store, host, transfer, process,
communicate, distribute, make available, modify, adapt, translate, and create derivative works
of the User Content in connection with the Services; and (ii) use the User Content for the
specific and constrained purposes of advertising and promoting the Services, or providing
evidence.
- You hereby waive any claims based on any moral rights or other similar rights relating to the
User Content in connection with these Terms and the licenses granted under this section.
- You accept and agree that Serve India enterprises may, in its sole discretion, remove or
otherwise restrict access to User Content that contravenes these Terms without giving you prior
notice.
4. Consent to use data
- You consent to us collecting and using your personal information in accordance with our
Privacy Policy. The Privacy Policy outlines the categories of personal data we gather or
otherwise handle about you, as well as how we go about doing so, and is available on our
website.
- You hereby consent to our sharing your information with the following parties in addition to
any consent you may offer in accordance with the Privacy Policy:
Our affiliates or other outside service suppliers.
For the purposes of providing the Services, analytics, trend identification, and statistics to further
improve the effectiveness and efficiency of our Services, as well as the provision of
advantageous schemes, and new offers, and for experience enhancement, we may use
information and data pertaining to your use of the Services.
- In accordance with applicable laws, we may be required to provide information about you to
law enforcement, the government, or other associated entities in connection with criminal or civil
proceedings. You acknowledge and accept that, in such cases, we shall be entitled to disclose
such data with pertinent agencies or bodies.
5. Bookings
- Orders: The Platform enables you to make a variety of Pro Service requests at any time
depending on open slots. You must follow the Platform's instructions and enter the required
data in order to make a reservation. We make a good-faith effort to match you with a service
professional who can deliver the requested service at the specified time. In the improbable
event that we are unable to locate a Service Professional for the requested timeframe, we will
get in touch with you to arrange an alternative time.
- Confirmation: After you submit your request, we will send you an SMS, email, or push
message confirming your reservation. You will be required to make the payment in accordance
with these Terms or as stated on the Platform once your reservation has been confirmed. You
will receive confirmation in the form of an app notice, an SMS, an email, or a push notification
after a service professional has been found for the required professional services.
- Cancellations: Bookings that are canceled on the Platform prior to confirmation will not be
charged. The cancellation policy at Serve India enterprises specifies the applicable cancellation
fees.
- Substitution: If a selected Service Professional is unavailable or cancels, we will offer you a
substitute Service Professional from among our registered Service Professionals.
6. Pricing, Fees, and Payment Terms
- Serve India enterprises reserves the right to charge you for the various Services and/or any
other facilities you may choose to use on or through the Platform from time to time.
- Charges and fees
- (i) In the case of Pro Services that you seek to obtain through the Platform, you must
pay Service Professionals the amount indicated at the time of booking, as well as any
applicable taxes. (a) Any additional Pro Services you may request, (b) any out-of-pocket
expenses incurred by the Service Professional, and (c) any expenses incurred as a
result of the purchase of goods required or utilized for the performance of the Pro
Service ("Charges"). Serve India enterprises reserves the right to charge you a
convenience fee in addition to the Charges payable to Service Professionals for
facilitating the booking and transferring payments to the Service Professional (this fee is
referred to as "Fees"). You acknowledge that the final bill you receive may include
additional charges such as a safety fee, warranty fee, insurance fee, or Service
Professional welfare fee, among others.
- (ii) At the time of booking, Serve India enterprises will notify you of the applicable
Charges, Fees, and payment methods. Generally, you can pay for Pro Services with
credit cards, debit cards, net banking, wallets, UPI, or cash after the service is
completed. We reserve the right to change or limit the payment methods available to
you. You understand that certain payment methods, such as cash upon completion, may
not always be available to you. To avoid confusion, if you pay by 'cash upon completion,'
you acknowledge that you will be required to pay both Charges and Fees to the Service
Professional.
- (iii) As specified by Serve India enterprises, the Charges and Fees may be payable at
the time of booking or upon completion of the Pro Service.
- (iv) For the avoidance of doubt, the Charges are payable to Service Professionals, and
Serve India enterprises acts as a limited collection agent on their behalf to collect and
transfer amounts owed to them.
- (v)Taxes: All Charges and Fees include all applicable taxes.
- (vi)Serve India enterprises reserves the right, at its sole discretion, to change the
Charges and Fees at any time. A change in Fees will have no effect on any bookings
that were confirmed prior to the publication of the revised Fees on the Platform.
- (vii) Unless otherwise determined by Serve India enterprises or required by applicable
laws, the charges and fees you pay are final and non-refundable.
- You may be entitled to a refund or other remedies under certain laws if the Services are
not provided as described.
- (vii) the User Content (A) does not belong to any other person over whom you have no
right, (B) does not endanger India's unity, integrity, defense, security, or sovereignty,
friendly relations with foreign states, public order, incites the commission of any
cognizable offence, prevents the investigation of any offense, or is insulting another
nation, (C) is not defamatory, grossly harmful, blasphemous, pedophilic, invading
another's privacy, gender discriminatory, disparaging, relating to, or encouraging money
laundering or gambling, libelous, hateful, racist, violent, obscene, pornographic,
unlawful, or harmful to children, or (D) otherwise offensive, objectionable, or restricts or
inhibits any other person from using or enjoying the Services.
- Payment Processors: We may bill you using your preferred mode of payment through a
third-party payment processor ("Payment Processor"). Payments will be processed in
accordance with the terms and policies of such Payment Processor, in addition to these Terms.
We will not be held liable for any errors made by the Payment Processor. In the event of a failed
payment, the amount debited will be credited in accordance with the Payment Processor's
terms.
- Cancellation: You may cancel your request for services from a Service Professional at any
time prior to the arrival of such Service Professional, in which case you may be charged a
cancellation fee in accordance with Serve India enterprise’s cancellation policy. Serve India
enterprises reserves the right to charge you, or otherwise deduct applicable taxes in respect of
such cancellation fee.
- Subscriptions: Serve India enterprises may offer subscription packages (however named) for
monetary consideration on occasion. Customers will receive additional benefits from the
packages, which may include the ability to obtain discounted Pro Services. You agree that
subscription packages (whatever they are called) will be subject to additional terms and
conditions. You agree that such subscription packages will be subject to additional terms and
conditions that will be considered an integral part of these Terms.
- Serve India enterprises does not designate any portion of your payment to the Service
Professional as a tip or gratuity. Any Serve India enterprises representation that tipping is
"voluntary," "not required," or "included" in the payments you make for Pro Services is not
intended to imply that Serve India enterprises makes additional payments to Service
Professionals. You understand and agree that, while you are free to pay a gratuity to any
Service Professional who provides you with Pro Services, you are not required to do so.
Gratuities are entirely optional.
7. Customer Conduct
- Discrimination against Service Professionals is prohibited at Serve India enterprises,
including discrimination based on race, religion, caste, national origin, disability, sexual
orientation, sex, marital status, gender identity, age, or any other characteristic protected by
applicable law. This includes, but is not limited to, any refusal to accept Pro Services on the
basis of any of these characteristics.
- We ask that you treat all Service Professionals with courtesy and respect and that you
provide them with a safe, clean, and appropriate location in which to perform the Pro Services.
Service Professionals have the right to refuse to perform Pro Services if you do not provide a
safe, clean, and appropriate environment for them, or if you treat them in a discourteous,
disrespectful, abusive, or otherwise inappropriate manner. We reserve the right, at our sole
discretion, to deny access to the Services and otherwise limit your access to Pro Services if you
act disrespectfully, disrespectfully, or abusively toward any Service Professional, or in any other
way that we deem inappropriate or unlawful.
- You agree that you will be held liable if you discriminate against Service Professionals or if
you fail to provide the Service Professionals with a safe, clean, and appropriate location in
which to perform the Pro Services, whether intentional or unintentional. Further, you will
disclose to Serve India enterprises and the Service Professional any and all information that
may affect the Service Professional's ability to perform the Pro Services or impact his or her
health, safety, or well-being.
8. Third-party services
- The Platform may contain links to Third Party Services as well as services, content,
documents, and information owned, licensed to, or otherwise made available by a third party
("Third Party Services"). You understand and acknowledge that Third Party Services are solely
the responsibility of the third party that created or provided them and that you use them at your
own risk.
- We make no representations and disclaim any and all warranties and liabilities arising from
or related to such Third Party Services, including their accuracy or completeness. If you use a
Third Party Service, you will be governed and bound by the terms and conditions and privacy
policies of the Third Party Service providers. Furthermore, all intellectual property rights in and
to Third Party Services are owned by the third parties.
9. Your responsibilities:
- You represent and warrant that all information you provide in connection with the Services
and Pro Services is complete, true, and correct on the date you agree to these Terms and will
remain complete, true, and correct while you use the Services and/or Pro Services. If any of the
information you provide changes during the term of these Terms, you agree to notify us as soon
as possible. We accept no responsibility or liability for any loss or damage that you may suffer
or incur as a result of any incorrect, incomplete, inaccurate, or misleading information,
documentation, material, or data provided to avail the Services, or if you fail to disclose any
material fact.
- You agree to assist us in defending any proceedings brought against us as a result of a
breach of your obligations or covenants under these Terms.
- You represent and warrant, in relation to the User Content, that:
- (i) You own all intellectual property rights (or have obtained all necessary permissions) to
provide User Content and grant the licenses under these Terms.
- (ii) You are solely responsible for all activities that occur on or through your account on
the Platform and all User Content.
- (iii) The User Content does not and shall not violate any of your obligations or
responsibilities under other agreements; the User Content does not and shall not violate,
infringe, or misappropriate any intellectual property rights (or have obtained all
necessary permissions).
- (iv)The User Content does not and will not violate any third-party rights.
- (v) the User Content (A) does not belong to any other person over whom you have no
right, (B) does not endanger India's unity, integrity, defense, security, or sovereignty,
friendly relations with foreign states, public order, causes incitement to the commission
of any cognizable offence, prevents investigation of any offense, or is insulting another
nation, (C) is not defamatory, grossly harmful, blasphemous, pedophilic, invading
another's privacy, gender discriminatory, disparaging, relating to, or encouraging money
laundering or gambling, libelous, hateful, racist, violent, obscene, pornographic,
unlawful, or harmful to children, or (D) otherwise offensive, objectionable, or restricts or
inhibits any other person from using or enjoying the Services.
- You agree not to use the Services in any way that is not expressly permitted in these Terms.
Without limiting the generality of the preceding sentence, you shall not:
- (i) Infringe any proprietary rights of any party, including but not limited to copyrights,
patents, trademarks, or trade secrets.
- (ii) Copy, display, distribute, modify, publish, reproduce, store, transmit, post, translate,
create any derivative works from, or license the Services.
- (iii) Use the Services to send or upload any material that contains viruses, Trojan horses,
worms, time bombs, keystroke loggers, spyware, adware, or any other harmful
programs, or similar computer code, designed to disrupt the operation of any computer
software or hardware.
- (iv)Use a robot, spider, or other automated device or manual process to monitor or copy
the Services or any portion of them.
- (v) Engage in the systematic retrieval of content from the Services in order to create or
compile a collection, compilation, database, or directory, either directly or indirectly.
- (vi)Use the Services in an illegal, fraudulent, or malicious manner, or in any manner
inconsistent with these Terms.
- (vii) Decompile, reverse engineer, or disassemble the Services.
- (viii) Link to, mirror, or frame any portion of all or any of the Services.
- (ix) Violate applicable laws in any way.
- You agree not to engage in any activity that interferes or disrupts the Services.
- You shall not use hacking, password mining, or any other illegitimate means to gain
unauthorized access to any portion or feature of the Services, any other systems or networks
connected to the Services, to any of our servers, or through the Platform.
- You shall not, directly or indirectly, in any capacity, solicit, attempt to influence, engage,
approach, or accept or encourage the solicitations or approach of a Service Professional from
whom you have obtained Pro Services, to either terminate or otherwise cease their registration
on or engagement with the Platform, or independently obtain services similar to or identical to
the Pro Services, without booking the Pro Services through your Account. You agree that this
limitation is reasonable and fair, that it is necessary for the protection of Service Professionals'
privacy and security, and that it will not prevent you from obtaining services similar to or
identical to the Pro Services through the Platform or other means. You also agree that any
potential harm to Service Professionals from not enforcing this clause outweighs any potential
harm to you.
10. Intellectual property
- We own or have rights to all rights, titles, and interests in and to the Services, including all
intellectual property rights arising from the Services. We grant you a non-exclusive, non-
transferable, non-sub licensable, revocable, and limited license to use the Services in
accordance with these Terms and our written instructions issued from time to time, subject to
your compliance with these Terms. Serve India enterprises or its licensors reserve any rights
not expressly granted herein.
- From time to time, we may request that you submit suggestions and other feedback,
including bug reports, about the Services ("Feedback"). We may freely use, copy, disclose,
publish, display, distribute, and exploit the Feedback we receive from you without
compensation, acknowledgment, prior consent, or any other form of restriction arising from your
intellectual property rights.
- Except as expressly stated in these Terms, nothing in these Terms should be construed as
granting any right or license to our or any third party's intellectual property rights.
11. Termination and duration
- These Terms will be in effect until terminated in accordance with the terms set forth herein.
- We may restrict, deactivate, or terminate your access to, or use of, the Services, or any
portion thereof, (i) immediately and at our sole discretion, (A) if you violate or breach any of the
obligations, responsibilities, or covenants set forth in these Terms, (B) when you cease to be a
user of our Services, (C) if you do not qualify, or are likely not to qualify, under applicable law, or
the standards and policies of Serve India enterprises or its affiliates, to access (D) violate or
breach the Community Guidelines, (ii) after 30 (thirty) days written notice to you, or (iii)
immediately for any legitimate business, legal, or regulatory reason.
- You have the right to terminate these Terms at any time and for any reason by notifying
Serve India enterprises.
- If these Terms are terminated:
- (i) the Account will expire
- (ii) the Services will "time out,"
- (iii) These Terms will terminate, with the exception of any clauses expressly or implicitly
intended to survive termination or expiry.
12. Exclusions and Warranties
- The Services are provided "as is," with no warranty of any kind, express, implied, statutory,
or otherwise, including, but not limited to, implied warranties of title, non-infringement,
merchantability, or fitness for a particular purpose. We make no warranty, without limitation, that
the Services will meet your requirements or expectations.
- No advice or information obtained from us, whether oral or written, shall create any warranty
not expressly stated in the Terms.
- While Serve India enterprises makes every effort to provide accurate information about Pro
Services and Charges, pricing errors do occur on occasion.
- You agree and acknowledge that we are only a platform that connects you with Service
Professionals and that we will not be held liable in any way. For any obligations that are not
expressly stated in these Terms. We are not liable or responsible for any bookings, the
performance of the Pro Services by any Service Professional, or any acts or omissions of the
Service Professionals while providing the Pro Services, including any property damage. By
booking Pro Services through the Platform, you enter into a contract with the relevant Service
Provider for the provision of those services, for which we accept no responsibility or liability and
make no warranty, representation, or guarantee in respect of the Service Professional's
performance under that contract.
13. Indemnity
You agree to indemnify, defend, and hold harmless our parent companies, subsidiaries,
affiliates, and officers, employees, directors, agents, and representatives from and against any
claim, demand, lawsuit, judicial proceeding, losses, liabilities, damages, and costs. (including,
without limitation, all damages, liabilities, settlements, and attorneys' fees) resulting from or
arising from your access to or use of the Services or Pro Services, violations of these Terms, or
any violation of these Terms by any third party who uses your Account.